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Model Name
Surface Duo
Brand
Microsoft
Screen Size
5.6 Inches
Operating System
Android 10.0
Memory Storage Capacity
6 GB

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Details

Model Name
Surface Duo
Brand
Microsoft
Screen Size
5.6 Inches
Operating System
Android 10.0
Memory Storage Capacity
6 GB
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303 reviews
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Price $620.00 $419.00 $439.00 $469.00
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Value for money 3.9 4.0 3.9
Battery life 3.9 3.9 4.1
Screen quality 4.1 4.4 4.4
Color Glacier White
Screen Size 5.6 inches 8.1 inches 8.1 inches 8.1 inches
Flash Memory Installed Size 128 128 GB 128.0 GB
Hardware Platform Android Android Android Android, Windows
Item Dimensions 4.74 x 6.81 x 2.31 inches 7 x 4 x 2 inches 7.35 x 5.71 x 0.19 inches 7.35 x 5.71 x 0.19 inches
Native Resolution 2700 x 1800 2700 x 1800 2700 x 1800 2700 x 1800
Operating System Android 10.0 Android, Android 10 Android 10 Android 10.0
Wireless Communication Technology Cellular Cellular Bluetooth, Wi-Fi Bluetooth, Wi-Fi
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From the manufacturer

Flexibility to do more

One device, many ways

Effortlessly move from one thing to the next thanks to the revolutionary 360° hinge.

Type and take notes

With the keyboard or inking with Surface Slim Pen* on one screen and a video call or streaming content on the other.

*Some devices, accessories, and software sold separately.

Make calls

Open completely with the 360° hinge and make phone calls. Plus, view one app or take a photo in portrait or landscape on a single screen.

Lean back and watch

Set in Tent mode to relax and watch your favorite show.

Original design, created by Surface


Fits in your pocket

At 4.8 mm when unfolded, less than 1 cm when folded, and starting at just 250 grams.


Designed to impress

Less than a centimeter thin, two high-resolution 5.6” PixelSense touchscreens open to an expansive 8.1” with a revolutionary 360° hinge.


Revolutionary 360◦ hinge

Dynamic design enables multiple angles and postures in one device.

Personalize your Surface Duo


Surface Duo Bumper

Added protection for your device, this sleek silicone bumper is specifically designed for Surface Duo and the 360◦ hinge.


Microsoft Surface Duo USB-C Power Supply

Effortlessly and quickly charge your Surface Duo with this versatile USB-C power supply.


Surface Earbuds

Featuring ultra-comfortable design, intuitive controls, access to innovative Microsoft 365 experiences* and immersive sound for music and calls.

*Some devices, accessories, and software sold separately.

Description

Two ultra-thin, high-resolution touchscreens open to reveal new possibilities on a mobile device. Designed to help you be productive, Surface Duo features multiple modes, the best of Microsoft 365 mobile experiences, every Android app in the Google Play store, and new dual-screen enhanced apps. Now you can view two apps at once or span one across both screens, drag and drop between screens, and make phone calls. Say goodbye to constant app switching.

Features & details

Features

  • Room to focus with two screens. Open and view two apps at once or span one across both screens.
  • Flexibility to do more. Choose your mode for the task at hand and tackle to-dos with dual-screen enhanced apps.
  • Get the best of Microsoft 365 mobile experiences and every android app in the google play store.
  • Original design, created by surface. Thin, light, and versatile design does what you want it to, with revolutionary 360° hinge and dual pixelsense fusion displays.
  • Hold like a book, get more screen when you need it, take notes, make calls, or watch a favorite show.
  • Connector type: USB Type C
  • Operating system: Android 10.0
  • Wireless communication technology: Cellular

Product information 128GB

Product Warranty: For warranty information about this product, please click here
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Customer Questions

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Q: Does it have micro sd slot?

A: Surface Duo has no SD slot.

Chulsik Park | 7 months ago

Q: Does this phone have 5G surface duo

A: Thank you for the question. Surface Duo uses LTE.

Manufacturer Microsoft PC Accessories | 3 months ago

Q: Does it have a mobile hot spot capability?

A: YES.....IT DOES HAVE A HOTSPOT CAPABILITY

Hans Van den Brande | 6 months ago

Q: Is the duo compatible with samsung galaxy watch. (not the Active)?

A: Yes

fred davila | 6 months ago

Customer reviews

4 out of 54 out of 5
303 global ratings

Top reviews from the United States

Lays
3.0 out of 5 starsVerified Purchase
Great idea bad execution
Reviewed in the United States on February 16, 2021
Size: 128GB
I really wanted to love this phone, as I originally wanted to buy it when it was first release. But I thought it was too expensive at $1,400, so when the price dropped to $1000 I bought it immediately. After using it for just two days, I quickly realized this was product... See more
I really wanted to love this phone, as I originally wanted to buy it when it was first release. But I thought it was too expensive at $1,400, so when the price dropped to $1000 I bought it immediately. After using it for just two days, I quickly realized this was product is just doesn''t have the specs to handle its features.

Pros.
1) great design
2) well thought out software for productivity
3) great pen support
4) great screen ratio for content consumption

Cons.
1) battery life, with moderate use, it was dying by 1pm
2) Processor/ram. at times reading an article/browsing the web on one screen while as a video is play on the other will create horrible lag. Seems like the most basic use case for this product.
3) wifi is far worse then my old One Plus 7 pro
4) very few car mount would make any sense at all
5) Price
6) software is still very glitchy in many cases, screen orientation, typing etc. i''m not sure if this is the software or the hardware not being able to keep up.

Even though I thought $1000 is a good price for such a product, but not this product. maybe if it had Samsung S line specs, but as it is now it is only worth about $400 as a tablet that you use on the couch as you watch tv.
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Gimli1357
5.0 out of 5 stars
The future of mobile?
Reviewed in the United States on November 7, 2020
Size: 256GB
There is a lot to say about the Surface Duo. I got mine day one and have been using it as my only mobile device ever since. I have also had the opportunity to try it out in Europe with mobile providers there and I''ve had no issues. I''ll begin this review with the... See more
There is a lot to say about the Surface Duo. I got mine day one and have been using it as my only mobile device ever since. I have also had the opportunity to try it out in Europe with mobile providers there and I''ve had no issues.
I''ll begin this review with the negatives, even though I feel like there are a lot more positives to the Surface Duo, the negatives are kind of polarizing.

NEGATIVES:
-Lack of NFC. This did not bother me personally, because I only have one debit card that I use regularly, and it’s just as easy to pull my wallet out of a pocket, as it is a phone. And a smartwatch is more convenient than either. But if you rely on NFC, for maybe many different cards, in your day to day, and you don’t have or want a smartwatch, then this may not be for you.
-Lack of wireless charging. Also something that personally did not bother me because wireless charging causes more heat in your device and can shorten your battery’s lifespan, so I avoided it even on my previous devices. But if you are invested and have a dozen wireless chargers around your house, like I have USB cables, then again, this may not be for you.
-Only one camera. Multiple cameras, like a wide angle lens, are something I would like to see in a gen 2. However, I hope that they do not put them on the back and instead just add more cameras in a line to the inside because it allows you to use the best camera for both front and rear pictures/video, as well as keeping the cameras protected.

POSITIVES:
-Build Quality. Feel wise, this thing is absolutely stunning. It’s clean, it’s thin, and it’s perfectly balanced as all things should be. The hinge has been talked about a lot and for good reason, the hingeneers in Microsoft’s Surface department have perfected their art and it really does feel like a Surface device. It''s also nice to have a folding phone that doesn''t get permanently damaged if I touch it with a fingernail.
-Size. The size of it is a really good balance between usable and pocketable. It’s wider than a normal phone, but it has easily fit in the pockets of all of my pants with no issues. The wider screens make usable in both horizontal and vertical position much better than the 21:9 that most small screens have adopted. I have actually gotten used to using android in a wider format to the point that now when I pick up someone else''s phone, that other phone feels really compressed.
-Software. When it comes to the software, it is much more polished than it apparently was for the pre-launch reviewers. It takes some time to get used to the new gestures, but if you use the Microsoft Launcher on your android phone already, you’ll be able to get used to this pretty quickly. And I honestly have had very few bugs that weren’t normal small glitches that I find on every Android Phone.
-Camera. Now I know that I listed the camera as a negative but putting the camera on the inside protects it and keeps the outside flat and clean. I think that it also makes more sense than putting cameras on every side because doing so wouldn’t add anything to the usability. You have to open it to take a picture anyway, and you’re only going to use one of the screens as a viewfinder, so rotating the other screen all the way is pretty much the same as opening it to both screens. The camera quality is also much better than I thought it would be. I expected a nearly unusable camera, but it can handle taking pictures competently. It’s not anywhere close to the best camera on a phone, but I would say it’s in the running for best front facing camera that I’ve seen. You can see from the pictures I''ve uploaded, they are quite clean.
-Typing. The typing experience on the Surface Duo is really good. I actually wrote a good portion of this review on my Duo in MS Word before copying and pasting it in here. I could easily type faster on the Surface Duo than any smartphone that I’ve used in the past.
-Overall Usability. I don’t have to switch over to my computer nearly as often as I did with my old phone, because I can get more done on the Duo. In the past, if I ever needed to work with two sources, I would always move to my desktop or tablet to get real work done. But now I can use the Surface Duo to have both sources up at once and copy/paste information between them. I can click links in messaging apps, and they open on the other screen so that I don’t lose track of the conversation. I can look things up while talking in a video chat. It makes both work, and fun easier and cleaner. I can also now read the news while fact checking it on the other screen, all from a little device in my pocket.

CONCLUSION:
It is expensive, but I believe that when compared to other devices in this price range, the Surface Duo offers something more, and something better. While I wouldn''t recommend this for everyone, if you’re in the market for a new mobile device right now, you have the money to spend, and the idea of a dual screen pocketable device really entices you, the Microsoft Surface Duo is incredibly well done. I hope to see the Surface Duo live strong in Microsoft''s Surface lineup for years to come.
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jodie
4.0 out of 5 starsVerified Purchase
Learning Curve but Worth it
Reviewed in the United States on March 3, 2021
Size: 256GB
First thoughts on the Duo was like, "wow, what a cool gadget." and I was really excited to start using it and figuring it out. The Duo has had some bad reviews and I''d like to clear up why. The duo isn''t as intuitive as most Android phones. Firstly it''s software... See more
First thoughts on the Duo was like, "wow, what a cool gadget." and I was really excited to start using it and figuring it out. The Duo has had some bad reviews and I''d like to clear up why.

The duo isn''t as intuitive as most Android phones. Firstly it''s software is a little dated being snapdragon but it''s still usable and easy to navigate if you''re used to Android phones. The software seems like it is buggy, but really I think the people who created this phone got used to handling it very gently, and that''s why it doesn''t always do what you think it should do.

If you aren''t using the smart pen that is sold serparetly for about a hundred bucks (like me) then you need to tap firmly to select things. Counterintuitive to that you''ll need to be more gentle when pulling the top bar down for notifications. The back “button" is actually a gesture, used by swiping the screen from the side to the middle gently and swiftly. That one I had to look up.

There is a learning curve trying to figure out how Microsoft''s linear thinking meshed with androids intuitive software. Once you get it down though you''ll find you can customize your keyboard, use multiple apps at once (which is actually awesome) and get more done at once instead of switching between apps all the time.

I really don''t like that there isn''t a headphone jack. I don''t really care about the camera quality because Im not a photographer, but the camera is touchy for knowing which way the camera is facing. With that said, I think it would have been smarter for them to include a backwards facing camera on the back of the phone where the front facing one is. If they can figure that out then there would be no need for the camera to be touchy. I think they will figure this out in the future without compromising the thickness of the device.

It''s a great phone. Call quality is good. Some complain about lack of cases for the phones protection. The phone is made of gorilla glass and honestly I''m not too worried. However I did get screen protectors and I got a skin from mighty skins. I love the might skin! Without it, the phone is kind of slippery if you''re setting it on the arm of the couch or something.

And if you can afford it, get a different color bumper. Probably the black one (I''ll get that one probably) because the white bumpers show every piece of hair from your shirt or furry animal friends. Kinda unsightly when the rest of the phone looks so clean.

I''ll be using a fm transmitter charger with this phone in my car because of the lack of headphone jack. I need the phone for navigation and work and therefore cannot have earbuds in while driving. For most people buying the surface earbuds is too much anyway. Just get some Bluetooth ear buds and a transmitter (or Bluetooth) for your car.

I''m going to get a random cheap stylus because I don''t wanna fork out for the Microsoft slim pen. I don''t particularly need it (yet) but as I run more things I''ll probably get that at some point. I''m just afraid of losing it. A cheap one can get lost, you know, who cares?

There are some apps that don''t function well. Pokémon go is a little wonky. Can''t use GoLauncher (was hoping to achieve an easier interface) because there aren''t any designed for the dual screens. And some apps only work on the one screen. But this phone is new, it''s a starter phone for this line, and personally I''ve been completely bored of "new smartphones" that all look the exact same for the past decade. This phone is different than any other phone. It''s a statement piece. And I got it on sale for 1099 for the 256gb. It''s a good deal. I see this phone being a popular, cheaper alternative, to the zfold2. And honestly I''ve played with the fold I really really like that one too... But I love my duo. It''s just so unique. And the hinge is a marvel on its own. It''s actually pretty sturdy. And I love the feeling of the "book" in my hands.

It''s a little bulky if it''s in your pocket while sitting down. I''m overweight so it does kind of annoy. I usually keep it in my coat pocket but summer is coming up. I''ll probably get a small bag for my phone/wallet/keys for my job.

All in all, it''s a great first addition. I think with some software updates it will be incredible. Also, I can''t wait to see what the next duo will be like. I''ll probably trade this one in for the next one. I''m pleasantly impressed with this device.
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Matthew
5.0 out of 5 stars
Former iPhone user, addicted to the Duo
Reviewed in the United States on February 7, 2021
Size: 128GB
Love it! I used iPhones for 10+ years and was intrigued by what this can do. I replaced my iPad mini and iPhone 11 with this one device, and could never go back to one screen. Instead of switching apps, I use them simultaneously. My iPad mini could do that, but only left &... See more
Love it! I used iPhones for 10+ years and was intrigued by what this can do. I replaced my iPad mini and iPhone 11 with this one device, and could never go back to one screen. Instead of switching apps, I use them simultaneously. My iPad mini could do that, but only left & right orientation, not above/below. The above/below format is great for researching things while watching a video, but videos default to picture-in-picture while you use a keyboard, then it goes back to full screen above when you close the keyboard. It''s wonderful for reading books! I also love standing out up like a tent to watch videos in bed or when at a table.
- Most reviews on the web are based on the day-one release software. Microsoft has worked out the bugs now.
- It weighs about the same as either one of my Apple devices.
- Microsoft Pen Slim works like a charm on it with zero lag. I enjoy writing notes and am learning to draw & paint on it with Autodesk Sketchbook.
- It took me several days to get used to the gestures, which are still mildly annoying sometimes.
- Screen displays are super sharp, much better than my previous phone.
- I bought it on sale, at a price similar to iPhones.
- Camera is fine, not as great as an iPhone camera, but I''m not a major camera buff.
- No device can do everything optimally. This can do more than most devices, and remarkably well.
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Reginald Williams
3.0 out of 5 stars
A Worthy First Effort, But...
Reviewed in the United States on November 17, 2020
Size: 256GB
I am a longtime, hardcore Microsoft Fan. I have never owned any computer in my 35 years of computer experience except a Windows PC--no apple or android COMPUTERS (I did own an android Samsung G8 and Motorola Milestone X PHONE, though). I was an early adopter of the original... See more
I am a longtime, hardcore Microsoft Fan. I have never owned any computer in my 35 years of computer experience except a Windows PC--no apple or android COMPUTERS (I did own an android Samsung G8 and Motorola Milestone X PHONE, though). I was an early adopter of the original Surface RT when it first came out. I own a Surface 3, a Surface 3 Pro, an original Surface Book, and a Surface 2 Go. I also have owned nothing under four Windows Phones/Windows 10 devices including an HTC 7 Pro Microsoft Lumia 920, 640, 640 XL, and (the best phone I have ever owned) the Lumia 950. I also have a five Windows 10 HP computers (2 laptops, 1 tablet, 1 AIO, and 1 high-end desktop tower). I was a longtime Microsoft Zune/Groove/Xbox music lover, owned the a Harman Kardon Invoke (best digital assistant device ever), and am fully invested in the top-grade Office 365 suite. I also had an Xbox 360 and now own a Xbox One as my main system, no Playstation or Nintendo for me. I have to say this in order to explain that I am as far from a Microsoft-hater as they come

When I saw the Microsoft Duo coming out, I took a chance on a super dream. Even though I would have to adopt Android, I felt it was the best marriage to ensure that Microsoft would finally have a place in the mobile market with a marriage with the surface branding. The verdict: A worthy first effort, but definitely not perfect...and not worth the price.

First the Good...

1. The construction of the Surface Duo is nothing short of top-grade. Solid body, beautiful engineering, not too big, but not too heavy.

2. Overall, (AFTER updates) the performance is pretty zippy when using the apps like Onedrive, Outlook, Facebook, the browsers, and most other apps.

Bad...

1. The build is beautiful, but REALLY brittle. Yes, the device comes with some slick bumpers...but if you drop this "bad boy" realize it will crack because it is all glass. I was super careful with my phone, but with one slip of my fingers, I now have TWO cracks on both sides---it HAD to land on the ground on the unprotected parts! Long story short: it won''t hold up over time, and I only had it a month.

2. A BIG one: operability with mobile providers is not reliable. I use Verizon, and I could not get MMS messages despite many phone calls with Verizon. If the SIM works in all phones perfectly with other phones and not my Surface Duo, then its not the SIM card or the mobile provider. It''s something wrong with the phone.

3. There are some bugs and glitches too many such a high priced device even after some very very good updates. The right screen started glitching up and flashing when I tried to decrease the brightness...then magically disappeared. Each side of the screen heats up for no reason. Phone calls drop every 1 out of every 10 calls in low reception areas where other phones work almost seamlessly. Sometimes it doesn''t wake up from being asleep. Sometimes spanning apps does not quite work. Sometimes the phone is rather laggy when you take a picture or when you "turn the phone" to change it from selfie mode to "regular camera mode." Too many "sometimes" for such an expensive wonder gadget even though it words most of the time.

With all that being said, I could not give it a five, but it was better than a three. This is really a 3.5 rather than a four; and I felt dishonest rounding up for this review; that''s why I had to rate it a three. There are some glaring shortcomings here for a phone costing $1,499 that I find pretty hard to swallow at the price.

My advice? Probably skip this iteration unless you don''t mind the disappointment of it not working. Others have had no trouble. Others have had problems as bad as mine. For all its good points, do you wanna plunk down a grand for an imperfect device with a LOT of potential--I truly believe the next device could be the best phone ever when the work out the kinks. With much disappointment, I returned mine (and I so wanted to work).

The choice is yours.
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Kindle Fire Enthusiast
5.0 out of 5 starsVerified Purchase
Brilliant and ground breaking - for the right user
Reviewed in the United States on May 3, 2021
Size: 256GB
This is a phenomenally terrific piece of work by Microsoft - but only for the right user. It''s not for everybody. It is for people who need it''s big productivity advantage: the ability to run a separate program on each of it''s two screens. For example, I use mine to do a... See more
This is a phenomenally terrific piece of work by Microsoft - but only for the right user. It''s not for everybody. It is for people who need it''s big productivity advantage: the ability to run a separate program on each of it''s two screens. For example, I use mine to do a Teams or Zoom meeting on one side, and take notes in OneNote on the other. And I can do that anywhere - while traveling, on a plane, on my back porch, in my office, etc. This alone makes it worth it''s price. And what''s a couple of extra hundred dollars when you are trying to keep track of difficult and highly fluid situations? I''m an analyst, responsible for a very complicated system that I am learning from scratch, so I have to take a lot of notes as well as search thru them (OneNote is ideal for that!). And of course all of my email, cloud and other data is synch''d onto my laptop and tablets.
I can also see how useful this would be for a sales type, where for example Salesforce would run on one side and your OneNote notes about the account on the other so that you have that reference information while working on an account. Just incredible.
And we can''t always be in front of our laptops or desktops... so the ability to look up information *and* take notes about it at the same time on your mobile device is invaluable.
I run into a few people who point out the high price... well, look around. That phone your teen daughter spent hours in line for so that she could have the phone her friends have can be just as expensive. The wave of Android devices with folding flexible screens (which are notoriously fragile and will be for many years) is just as much. The Surface Duo, with Microsoft''s uniquely brilliant dual screens and hinge, is far more durable. Kudos to Microsoft for this tremendous creativity.
Some call this type of product, a first release, a "version 1" product and avoid those first releases. Well, again, how much is your productivity worth? I''ve been in sales deals with hundreds of thousands or more where having access to information continuously or at a critical moment makes or breaks the deal. Again, that alone makes this worthwhile.
I also use Gaia on hikes, and use the GPS function to track hikes live and it hasn''t missed a beat. The other screen I use for any notes, and also for photos. It''s hinge has been completely durable, although of course like any other phone it''s not waterproof or crush proof for hikes.
What could be better? This has a camera, it works well enough, but it''s not a leading edge camera And there are not front and back cameras, only 1 - however the screens fold around 360 degrees (it''s understood that the next version has 2 cameras). And the software to enable dual screens is all new (which Microsoft has made available for other manufacturer''s Android devices) so there is the occasional clumsiness in some software. That is being actively addressed and hasn''t held me back.
Again, the advantages of this phone are absolutely unique. Take advantage of them and win the battle for productivity!
Size: The two pics show my Surface Duo against the phone it replaced: a Galaxy Note 10+. The Note 10+ was thought of as "huge" when it came out... it took up a lot of space but it looks larger than the Surface Duo. Think of putting this in your side pocket. I hold each of these differently in my hand... and the Duo either closed, folded open, or at an angle like a book. And I often leave the Surface Duo standing partially open on my desk for convenience.
My background: I''ve had lots of smartphones with different operating systems, and I''ve always looked for productivity gains above and beyond just making calls! I''m hard on them, and I have high expectations. This phone is the very first new thinking in many many years. Thank you, Microsoft!
19 people found this helpful
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Stormie Beckerle
1.0 out of 5 starsVerified Purchase
Needs a lot of work. Highly disappointed.
Reviewed in the United States on March 4, 2021
Size: 128GB
This phone doesn’t work as a phone. Bluetooth connectivity is horrible. I use this for work and it is a constant struggle. The screen freezes. I mute people all of the time. I am loosing productivity due to this phone. The charging port broke today. I cannot believe I paid... See more
This phone doesn’t work as a phone. Bluetooth connectivity is horrible. I use this for work and it is a constant struggle. The screen freezes. I mute people all of the time. I am loosing productivity due to this phone. The charging port broke today. I cannot believe I paid over $1400 for this phone. I am so disappointed. I have had it since the end of November. I was hoping it would get better so I held off on writing a review. It did not.
21 people found this helpful
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SOLI DEO GLORIA
5.0 out of 5 starsVerified Purchase
LIKE IT A LOT
Reviewed in the United States on December 4, 2020
Size: 256GB
Surface Duo has received a lot of negative press. But , it is good enough for me. I might be a little bit biased here because: "A Microsoft Branded Android Phone" is the only Android Phone I would consider using, for Android Phone never really endeared itself to me. It... See more
Surface Duo has received a lot of negative press. But , it is good enough for me. I might be a little bit biased here because: "A Microsoft Branded Android Phone" is the only Android Phone I would consider using, for Android Phone never really endeared itself to me. It maybe because the only one I used before now was a low-level one briefly.

My"BRAND NEW UNLOCKED SURFACE DUO PHONE", got just delivered to me in my location in West Africa after havingto pay some Customs duties.

The best thing of all, is that it is compatible with my carrier here. Though, I find it a little complicated, being not an Android user. But, and I am slowly but surely getting a hang of it.
21 people found this helpful
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Amazon Customer
3.0 out of 5 starsVerified Purchase
NOT UNLOCKED
Reviewed in the United Kingdom on July 22, 2021
The device looks good but the phone IS NOT UNLOCKED. It is also US and comes with a US lead and a separate Ankor power lead to use in the UK Misleading description and title, seller / amazon should correct
The device looks good but the phone IS NOT UNLOCKED.
It is also US and comes with a US lead and a separate Ankor power lead to use in the UK

Misleading description and title, seller / amazon should correct
One person found this helpful
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Manish Anand
1.0 out of 5 starsVerified Purchase
A Big risk to buy, In India
Reviewed in India on June 12, 2021
For the gadget lovers, Duo is a unique device. Good, attractive, ergonomic and multi-tasking. But now I learn it is huge risk to buy it in India. Service is absent, litreally. It has been 3 days i have a hardware issue with display. It starts flickering and then vanishes. I...See more
For the gadget lovers, Duo is a unique device. Good, attractive, ergonomic and multi-tasking. But now I learn it is huge risk to buy it in India. Service is absent, litreally. It has been 3 days i have a hardware issue with display. It starts flickering and then vanishes. I have been trying to connect to Microsoft, but a pain. As per support site, while my device is in warranty, service is declared as unavailable (surprisingly amazon did sell it and ship it). I have no idea what to do, where to call or claim my warranty/service repair. So folks, out in India, if planning to afford Duo, be informed that in absence of smooth service, the phone may become a big liability. My money is gone, save yours.
For the gadget lovers, Duo is a unique device. Good, attractive, ergonomic and multi-tasking. But now I learn it is huge risk to buy it in India. Service is absent, litreally.

It has been 3 days i have a hardware issue with display. It starts flickering and then vanishes.

I have been trying to connect to Microsoft, but a pain. As per support site, while my device is in warranty, service is declared as unavailable (surprisingly amazon did sell it and ship it). I have no idea what to do, where to call or claim my warranty/service repair.

So folks, out in India, if planning to afford Duo, be informed that in absence of smooth service, the phone may become a big liability. My money is gone, save yours.
10 people found this helpful
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Juan C.
5.0 out of 5 starsVerified Purchase
Excelente equipo
Reviewed in Mexico on June 5, 2021
Muy buen equipo, mucho mejor de lo que esperaba! Llegó muy bien y días antes de lo indicado. Estoy satisfecho, la calidad del equipo excelente, el envío seguro y rápido. Gracias al vendedor y a Amazon, excelente compra y servicio!!!
Muy buen equipo, mucho mejor de lo que esperaba! Llegó muy bien y días antes de lo indicado. Estoy satisfecho, la calidad del equipo excelente, el envío seguro y rápido. Gracias al vendedor y a Amazon, excelente compra y servicio!!!
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VIKAS
5.0 out of 5 starsVerified Purchase
DUO is good
Reviewed in India on June 24, 2021
1. Battery drains on standby 2. Dual screen functionality is good 3. User interface is above average. Sometimes the interaction with the screen is not as smooth as expected 4. Overall product is good 5. It is a beautiful product 6. Bumper guard is useful, prevents the...See more
1. Battery drains on standby 2. Dual screen functionality is good 3. User interface is above average. Sometimes the interaction with the screen is not as smooth as expected 4. Overall product is good 5. It is a beautiful product 6. Bumper guard is useful, prevents the device from slipping 7. You cannot talk on speaker on call, voice reception and transmission is not good 8. I have purchased a microsoft slim pen, it combines nicely with it 9. I use iphone 12 mini as a regular phone and duo for surfing and note taking 10. The hinge system is extremely robust.
1. Battery drains on standby
2. Dual screen functionality is good
3. User interface is above average. Sometimes the interaction with the screen is not as smooth as expected
4. Overall product is good
5. It is a beautiful product
6. Bumper guard is useful, prevents the device from slipping
7. You cannot talk on speaker on call, voice reception and transmission is not good
8. I have purchased a microsoft slim pen, it combines nicely with it
9. I use iphone 12 mini as a regular phone and duo for surfing and note taking
10. The hinge system is extremely robust.
2 people found this helpful
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Mario Macedo
5.0 out of 5 starsVerified Purchase
Muy Versatil - Calidad Premium
Reviewed in Mexico on August 5, 2021
Es un dispositivo muy versatil, multitareas, ejecutar 2 aplicaciones al mismo tiempo en sus dos pantallas, o bien extender una aplicacion en las dos pantallas para mayor visibilidad. Cuando lo tienes en la mano, se siente de alta calidad, acabados muy buenos. Si tienes una...See more
Es un dispositivo muy versatil, multitareas, ejecutar 2 aplicaciones al mismo tiempo en sus dos pantallas, o bien extender una aplicacion en las dos pantallas para mayor visibilidad. Cuando lo tienes en la mano, se siente de alta calidad, acabados muy buenos. Si tienes una Laptop / Tablet de la misma Linea "Surface" puedes controlar la pantalla del telefono en la Lap. No sustituye a un telefono convencional IOS o Android, pero lo complementa muy bien para quienes usualmente usamos dos telefonos por temas de trabajo. Es muy enfocado a productividad, temas de trabajo mas que nada. El envio llego, bien, antes de lo previsto. totalmente nuevo
Es un dispositivo muy versatil, multitareas, ejecutar 2 aplicaciones al mismo tiempo en sus dos pantallas, o bien extender una aplicacion en las dos pantallas para mayor visibilidad. Cuando lo tienes en la mano, se siente de alta calidad, acabados muy buenos. Si tienes una Laptop / Tablet de la misma Linea "Surface" puedes controlar la pantalla del telefono en la Lap.

No sustituye a un telefono convencional IOS o Android, pero lo complementa muy bien para quienes usualmente usamos dos telefonos por temas de trabajo.

Es muy enfocado a productividad, temas de trabajo mas que nada.
El envio llego, bien, antes de lo previsto. totalmente nuevo
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Flexibility to do more

One device, many ways

Effortlessly move from one thing to the next thanks to the revolutionary 360° hinge.

Type and take notes

With the keyboard or inking with Surface Slim Pen* on one screen and a video call or streaming content on the other.

*Some devices, accessories, and software sold separately.

Make calls

Open completely with the 360° hinge and make phone calls. Plus, view one app or take a photo in portrait or landscape on a single screen.

Lean back and watch

Set in Tent mode to relax and watch your favorite show.

Original design, created by Surface


Fits in your pocket

At 4.8 mm when unfolded, less than 1 cm when folded, and starting at just 250 grams.


Designed to impress

Less than a centimeter thin, two high-resolution 5.6” PixelSense touchscreens open to an expansive 8.1” with a revolutionary 360° hinge.


Revolutionary 360◦ hinge

Dynamic design enables multiple angles and postures in one device.

Personalize your Surface Duo


Surface Duo Bumper

Added protection for your device, this sleek silicone bumper is specifically designed for Surface Duo and the 360◦ hinge.


Microsoft Surface Duo USB-C Power Supply

Effortlessly and quickly charge your Surface Duo with this versatile USB-C power supply.


Surface Earbuds

Featuring ultra-comfortable design, intuitive controls, access to innovative Microsoft 365 experiences* and immersive sound for music and calls.

*Some devices, accessories, and software sold separately.

Description

Two ultra-thin, high-resolution touchscreens open to reveal new possibilities on a mobile device. Designed to help you be productive, Surface Duo features multiple modes, the best of Microsoft 365 mobile experiences, every Android app in the Google Play store, and new dual-screen enhanced apps. Now you can view two apps at once or span one across both screens, drag and drop between screens, and make phone calls. Say goodbye to constant app switching.

Features & details

Features

  • Room to focus with two screens. Open and view two apps at once or span one across both screens.
  • Flexibility to do more. Choose your mode for the task at hand and tackle to-dos with dual-screen enhanced apps.
  • Get the best of Microsoft 365 mobile experiences and every android app in the google play store.
  • Original design, created by surface. Thin, light, and versatile design does what you want it to, with revolutionary 360° hinge and dual pixelsense fusion displays.
  • Hold like a book, get more screen when you need it, take notes, make calls, or watch a favorite show.
  • Connector type: USB Type C
  • Operating system: Android 10.0
  • Wireless communication technology: Cellular

Product information 128GB

Product Warranty: For warranty information about this product, please click here

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